the joys of service providers...
Webhosting provider
The website here has been online
Since 20 May 2005, and when we
Became involved at managing
The site in 2009, the webhosting
Provider was changed at that point,
If I'm not mistaken on that one.
That was fine, there were no issues,
But our webhosting provider then got
Bought out by another company,
And then that company got bought out
By another company, so our original
Choice as provider has long been gone.
The companies have all been from
One area in Europe, and although
They are happy to accept business
From English-speaking customers,
Can't say their employees actually
Know how to use it with much efficiency.
So simple contacts for simple info
Can turn into a very drawn-out affair,
'Cause evidently, there's a language issue
Between us to understand each other clearly.
Put into the mix that they are also very
Disorganized in their operations...
It is very, very rare to get clear explanations
Or even clear info, 'cause in the span of
Eight emails, there are many contradictions,
And often contrary assertions to what
They initially started from, and you're left
Really not sure what the hell they're on about.
A lot of time has to be wasted to get
Any sort of sensible answer from them.
So, yeah, after years of this, I always
Get weary now any time I have to contact them.
Every time always ends in complete exasperation,
I think I've come to actually dread it at this point.
This time they contacted us mid-May
To inform us that our plan/contract
Would be terminated on 31 May, and
That they would move our site to
A newer technology server.... (again!)
Then tell us it'll happen around 13 June.
But then tell us in July, sorry, they don't know
At this time when the move will be scheduled,
But that 7 days before the move they would
Notify us of the date this will be happening.
Then tell us, after many emails trying to find
Out what our new system will be and cost,
We are going to maintain our current contract
With no cost changes when we are moved,
And that the costs quoted are only for new contracts.
To this very moment, it's beyond me why they
Quoted me the costs for new contracts when I'd
Specifically asked if the migration would affect our costs.
So all of the ten emails could have been
Resolved in one had they just answered
My initial question which was based
On what they had informed me was happening.
And it's always like this for any sort of contact with them,
Have quite a number of examples accumulated over the years.
I'm really working hard to remain patient
When it comes to these guys, and I can tell you,
The less contact with them, the better...
It'll drive you crazy, I swear.
But despite all of the big niggles of their poor operations,
They still remain one of the most inexpensive out there.
So, yeah.
Diary by IB M
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Written on 2024-07-07 at 16:59
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