- I live in Québec city, in the province of Québec, in Canada... we have universal care, so our physicians have to request their pay from RAMQ (health ministry)...

Régie de l'assurance maladie du Québec (RAMQ)

it is a very complicated set of billing rules to follow for all medical disciplines, and with all the constant negotiations, they are ever changing, too, so my job is to assist physicians in preparing and sending their pay request to RAMQ following all of those rules... I'm an intermediary between the physician and the ministry... and I'm specifically at the assistance of the physician and I'm not affiliated with the ministry... 

I used to take care of 188 psychiatrists... but after my return to work in April after my break, at my request, I now take care of general practioners... I'm still in training, so my number is not set yet...

my job is all a very technological environment... and with what happened with Covid, it opened the door to hybrid time schedules for work... I only need to go to the office twice a week, and the rest of the week is done from home... it's absolutely perfect for me... 

I forgot to mention that I also translate RAMQ's French Newsletters into English that are sent out to our clients, as well as review, correct the French of our system macros and translate them to English... 

I'm a medical billing technician

Who helps physicians prepare

Their request for pay from RAMQ.

I make sure all the billing conforms

To all of the rules put in place by the

Ministry and the medical association.

I verify each of their billing grids,

As well as their account statements,

And make the necessary corrections.

If information is missing or the billing code

Is incorrect preventing the transmission,

I contact the physician to resolve the issue.

Once all of their billing has been verified,

And corrections have been finalized,

I then transmit their pay request to RAMQ.

I also answer their questions, assist with

The billing platform, explain the infinite

Billing rules, interpret the services rendered,

To provide the billing codes that correspond.

And of course, make suggestions

To optimize the physicians' billing.

It's a constant attention to detail,

Quite challenging, and I love it.